Updated on 06/19/2020: NOW WEEK 6!!!! Still no service. Promises to alarm aback and or to move advanced with the letter of allotment accept been complete lies. Promised dates go by and no response. Anniversary time we alarm and delay on authority for an hour or bigger abandoned to accept to alpha from aboveboard on anniversary time. We’ve been confused to “Executive Service” weeks ago but that accumulation isn’t accepting annihilation done either. After anniversary 4 we were asked by LG to acquisition a account aggregation in our breadth that would fix the refrigerator and they would pay…. We able in an hour what LG couldn’t do in 4 weeks. Now we can’t get the allotment letter for the account aggregation to proceed.
Original review: We purchased a LG refrigerator at NFM in Dallas forth with a 5 year continued assurance through them from Assurant. The compressor on our refrigerator bootless two weeks ago, and we accept been clumsy to get service. NFM, told us they can’t help. We charge to allocution with Assurant or LG. Assurant says it’s a accepted affair with LG and they will not awning the botheration and can do annihilation more. LG can’t in two weeks get a account artisan appointed let abandoned absolutely appear to the house. We accept escalated to LG controlling casework but annihilation yet.
I would acerb admonish anyone advertent a above apparatus acquirement from NFM. Look at added options, not buy the continued assurance and abstain LG unless you or ancestors affiliate is a annals LG adjustment person. We spent over $3000 on the refrigerator and addition $250 on the warranty…. What a joke. It is now 3 weeks and alike admitting Jada from LG Controlling Account in Alabama promised a acknowledgment alarm there has been nothing. We had acquaintance from Assurant but as accepted they say they can’t do anything, alike admitting we paid for their continued warranty. Oh and Nebraska Furniture Mart has continued back got their $3000 and abide to say “call the manufacturer”. Thank you actual much.
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