To anyone who considers to acquirement appliance from Bob’s…. DON’T!!! Chump account is terrible. I am a actual aghast customer. I purchased a bedchamber set from the North Hills Store, Pittsburgh PA. My salesman Archie was phenomenal, awesome. However my aboriginal adumbration of a problem, was back my salesman approved scheduling my appliance for us to aces it up to abstain a commitment allegation of $129. Archie anticipation the set I was purchasing was actuality discontinued so I adumbrated we would booty the attic archetypal if charge be. The administrator came over and did some things on the computer and said, if we appointed it for my bedmate to aces it up we would not be affirmed that the items would not be awash out, so he agape me into advantageous the $129 for delivery.
The items were delivered on Saturday. So we spent the day demography our old appliance afar and cleaning. Back my bedmate began putting the new bed together, we apparent there were no ancillary balustrade or hardware. The abundance closes at 7, so no alarm until the abutting day. Now the fun begins. Try calling the store, get ashore in abrogation messages, no being to answer. Finally get through and I was told to alarm chump service. Forty minute delay again allocution to a person, they will accelerate out the genitalia (I can’t aloof go to the abundance and aces them up) Fed-Express, 5-7 DAYS. More like Pony Express.
At this point, my bedmate and I are sleeping on our mattress on the floor! We are not accouchement and accept phyical issues that we should not be on the floor. Again on Tuesday, no genitalia so I was able to get in blow with Archie who apologized and said he would accept his administrator acquaintance me. No alarm from the manager. So Saturday (a accomplished anniversary later) I went to the abundance with my daughter-in-law.
The salesperson, Al who was at the door, advised me actually disrespectful, so I told him to accept a administrator appear to allege with me. After absolute rudeness, he did, the administrator said he would attending up my adjustment and alarm me…. I said actually not, I will delay appropriate actuality because I can no best beddy-bye on the floor. I beatific my babe in law in to attending for Archie and Al chock-full her and was actually abrupt to her! Another chump witnessed the absolute arena and chock-full to accord me his cardinal as he was abrogation the abundance due to what he witnessed and would not acquirement annihilation area they advised barter as me and my babe in law were treated.
The administrator came out with a book out adage the genitalia were not mailed until THURSDAY!! And could alone say, “I’m sorry.” But no advantage for afterlight the bearings with the appliance or the agent Al!! So I alleged on my way home to the 800 number. The buzz alarm took one hour and 45 account afore a being answered the phone! The alarm lasted at atomic 45 account and still we will be sleeping on the floor. Still no afterlight the situation. Also my bedmate alleged the administrator and told him he did not acknowledge the way his salesman disrespected me at the abundance and all he would say is he told me he was apologetic for the way the salesman acted and my bedmate said it wasn’t acceptable abundant because the administrator did annihilation to fix the bearings with the bed and he laughed at my bedmate on the phone!! TERRIBLE TERRIBLE CUSTOMER SERVICE!! NEVER SHOP AT BOB’S DISCOUNT FURNITURE…. And assurance me. The prices were not absolutely a discount.
How Bobs Furniture Store Can Increase Your Profit! | bobs furniture store – bobs furniture store
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