Sorry to go abounding Karen on this review, but I feel that this apparently happens all the time at this abundance and interactions like this go unchecked: aback we went to Mathis Brothers, we were assigned a agent to advice us, Taj ** (id **). We were there to see a specific board we had apparent online. Once we saw it, he asked if we were intending to accept it delivered or not. We said no, that we alone lived 20 account or so abroad from the abundance and that it would be an accessible pickup. We asked if we could again put the account on a 24 hour authority to analysis measurements, he said abiding and declared that because we put the account on hold, we wouldn’t accept to go to the warehouse.
He guided us to the advanced board and instructed us to accord our information. Again the advanced board said it would bulk us ten percent bottomward in adjustment to authority the item. Alike admitting we weren’t told at all that we’d accept to pay, not absent to arise bargain or insincere about purchasing the furniture, we put bottomward the money. The abutting day we alleged advanced to acquaint them we were acrimonious the account up, the barn said “are you sure?” and abreast us that they did not accept the account we had put on hold. I replied that it was fine, the abundance said we could aces it up from them and not the barn (the barn is over 2 hour roundtrip away).
After a abrupt abeyance he said accept and proceeded to advanced me to retrieve the blow of the acquittal on the phone. I said “wait, I can aces it up from the abundance right?” He said, “I don’t know, you charge to allocution to the store.” I alleged the abundance anon and asked for Taj **, our salesperson. He got on the buzz and afterwards some prodding remembered us and again put us on authority afterwards I told him about our buzz acquaintance I had. I was on authority for 20 minutes, with a few bodies about acrimonious it up, not adage annihilation and putting us aback on hold. Finally, the addition aloof collapsed out afraid up the phone. What?
We alleged aback and asked for a manager. Again we were told a administrator wasn’t accessible and they would alarm us aback by the end of business day. I said that’s accomplished but I alone had a 24 hour authority and I don’t appetite that to be an alibi by the administrator that the appliance isn’t accessible to us or that I’d lose the money we put down. She said, “It’s fine. Addition will alarm you aback by the end of the day.” I accustomed no such call.
We put ten percent bottomward to authority article that they either didn’t authority at the abundance or that we were never accustomed to aces up. They were acutely no added in the barn alike if we capital to accomplish the cruise to aces it up either. What was the authority for then? It wasn’t a lot of money, which is why I ample they didn’t affliction to alarm us aback or the agent acquainted like he could adhere up on us. While I’ll be against the accessory bulk with my acclaim agenda company, it’s not about the money we lost, but the accomplished experience.
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